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Answers to Asure ID Software Questions     


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Q: When I save a photo for the ID badge, the people look funny. They are either stretched vertically or horizontality. What is going wrong?

A: The problem here is actually in the Card Design Center. When you created the photo field to hold the person's image, it did not match the format the camera is recording. The software will try to fit the image to the photo field by squeezing or stretching the image to fit. To stop this distortion, right-click on the photo field, select Properties, and check the box next to Maintain Aspect Ratio. You should now be able to crop the photo properly and still have the people come out looking like people and not horses.