Q: The card or ribbon is jammed.

A: If your dye-sublimation ribbon is sticking to the card, check to see that you are using blank cards with a polished PVC finish. A card with a dull or sticky finish can cause the ribbon to stick to its surface causing the ribbon to jam or even break.

Card jams can also be caused by dirty feed rollers. Be sure to carefully clean your printer on a regular schedule. See your User Manual for steps on how to do this, or download a Tech Note on cleaning Fargo printers for general information.

(For Fargo legacy printers:)
If you are using an acceptable video imaging card stock and the ribbon is still consistently being jammed down into the drive roller, you may need to reposition the Headlift Assembly of the Printhead. To do this, close the printer's Top Cover. With the printer powered ON, push down both control panel buttons at the same time. You should then hear the Headlift Assembly rotate and realign itself. Review the proper procedures for clearing ribbon jams and card jams in your User Manual.