Q: Two or more cards feed at the same time, or the cards won't feed at all.

A: Be sure the cards are inserted all the way into the Card Input Hopper and that you haven't inserted more than the recommended number of cards in the hopper.

Be sure the cards you are using are not sticking together. Manually separate the cards if you suspect they are sticking to one another. If separating cards, remember not to touch the surface of the card where you intend to print, since dirt or oil from your hands will impair print quality.

Are you attempting to feed thicker or thinner cards? Remember, some printers only accept standard CR-80 sized cards with a thickness of 20-30 mil (.020" - .030" / .5mm - .76mm). If printing with 20 mil CR-79 adhesive backed cards, you may need to adjust the Card Separator. Check your User Manual for instructions.

The Card Feed Rollers are extremely dirty. Clean these rollers.