Q: My cards look fine on the screen but when I print them, they have "SAMPLE" printed across them.

A: The software has not been activated by a serial number. When you install ID Magic, it gives you the opportunity to enter your serial number. If you do not enter it then, you must enter it from the program itself. You can do this from the file menu under "Serial Number". Make sure to type the dashes (-) as well. The serial number is printed on a white label on the front of your software envelope. If you do not have a serial number, you will need to purchase a retail version of ID Magic. If you have lost your serial number, Oak Tree Data does keep a record of some of these serial numbers. Contact us for more information.